Job Info

Helpdesk: Flemish + English

Atos Recruitment | 20 May 2016
Santa Cruz de Tenerife | Canary Islands, Spain Full-Time
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Job Description

NOTE: This job listing has expired and may no longer be relevant!

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife, Spain.

Responsibilities

· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate plans of resolution.

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Evaluate new services, processes and technologies introduced at the helpdesk.

· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

· Work with departmental staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support leads, designated (Client) service group.

Job Requirements

· Mandatory languages: Flemish + English

· Basic PC Skills

Good communication skills

Availability to work in shifts: 7×24 (40 hours per week – 5 days per week)

Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

Basic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development:, Results Focused, Initiative

Customer-oriented

· Experience: No specific experience is required (initial training)

How to Apply

If you are interested, please send your updated CV to: recruitment.peoplepoint@atos.net

Job Categories: IT Support.
Job Types: Full-Time.
Salary: Will Be Decided.

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